How do I get information on your available rentals?
You can go to our website and click the "available rentals" button, and all our vacant units will show up. For more information click here.
When I call your office how can I get a specific department?
Please listen through the whole auto attendant greeting or choose 0 for general questions, choose 1 for applications and Spanish, choose 2 for maintenance, choose 3 if you are an owner, and choose 5 for Spanish only if 1 is busy.
Do you have section 8 properties?
We accept section 8 vouchers although all properties may not qualify.
Do you allow pets?
If the listing says a pet is allowed or a pet may be considered, then the property is pet friendly. Otherwise the property does not accept pets unless it is an ESA or a service animal with proper documentation provided.
Are rents negotiable?
Rents are not negotiable---the advertised amount is the final rent amount.
When will I receive my security deposit back after I move?
We have 21 days from the day we receive keys to put the security deposit return in the mail. If your house/apartment is left clean, carpets were professionally cleaned, no back rent is due and no garbage was left behind then most of your security deposit will be returned (other components are also taken into consideration). For more information call the office.
Do we take payments over the phone?
No we cannot take any payments over the phone. We can set up an online portal where an online payment can be initiated or rent can be dropped off at the office.
How can I apply for a property on your website?
Go to the very top of our website and click "Document center" then click view under tenant application. The application will ask if you would like to apply to a specific property, please provide the full address. If not please provide the number of bedrooms you would like.
Do we have low income housing?
We do not currently manage low income housing, as is identified by the law.
What makes a qualifying application?
In order to qualify with our company you must make 3x the rent in verifiable. monthly income, have good credit and with no delinquent accounts, and have been at your job for at least 1 year, and have good rental references.
Do I need to get permission to move another person into my rental?
Yes, always let us know if you plan on moving another person into the rental. The additional person must submit a full application with our company before they move in.
Can I pay the security deposit in payments?
No, the security deposit must be paid in full before getting keys to the rental. The security deposit must be paid with a money order or cashier check.
When is rent considered late?
Rent is due the 1st of every month and considered late after the 5th. If rent is paid after the 5th a $25 late fee will be applied.
What payment methods do you accept?
We accept online payments through our tenant portal using either a credit/debit card or your bank account information. For more information call or email us. We also accept money orders, cashier checks or personal checks at the office. We cannot take card payments in person, only through the online portal. We do not accept cash.
What is considered a maintenance emergency?
Examples of a maintenance emergency are things that could cause substantial damage to the property, like major water leaks, broken water pipes, gas line leaks, fires, etc. To report an after hours maintenance emergency please call our office number, 707-725-1094, and follow the prompts.
What maintenance is a tenant responsibility?
Keeping your rental clean and free of excess garbage, and reporting anything that needs to be repaired is the tenants responsibility. We recommend deep cleaning your rental every 6 months to ensure it stays in good condition.